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Efficiency & Operations

Efficiency & Operations

The effectiveness of an organization’s operations can be the difference between success and failure for most businesses.  Companies operate on very tight margins and waste in any form can erode these margins quickly and drastically.  Through the development of a comprehensive operational plan we help our clients maximize their return on capital, profits and ultimately the value of the enterprise as a whole.  These benefits are realized through decreased costs of goods, consistency in quality, operational redundancies and lowered overall organizational risk.  One study has concluded that comprehensive process implementation yields a 280% higher success rate on projects (95%) versus those that don’t (25%).  The key areas of support we provide are in operational analysis and identifying areas for efficiency improvement, creation of standardized policies and procedures to achieve these efficiencies, and implementation of these efficiencies through the use of effective systems and training.

Operational Analysis

In evaluating the operations of an organization, we observe and document the methods currently employed by the enterprise in the routine tasks performed by the entire team.  From this we develop the key performance indicators (KPI’s) having the greatest effect on the organizations goals as defined in the strategic plan.  By comparing actual vs. goal expectations for each KPI, a plan for improvement for each functional area can be developed; starting with those KPI’s that have the greatest impact on performance.


Once the operational analysis is complete and areas for improvement are identified by order of importance, a comprehensive set of standardized policies, procedures and reporting (SOP’s) is created for all routine aspects of the enterprise operations.  These SOP’s are then tested but having the personnel responsible for performing the tasks following the procedure, observing the outcome and integrating any recommendations for improvement, and repeating until the process and procedures are perfected and results in accordance with the goal KPI.


Upon completion of development of the entire body of SOP’s, they are packaged and distributed to all organizational team members.  Although this can be done as simply as publishing and putting in binders for all to reference, we have found that an electronically accessible format, such as the ErvinasSM Operations, Compliance & Training (OCT) system, greatly increases adoption and enforcement of the systems.  Training programs are developed for all new staff, reporting protocols are established, and periodic verification of compliance are implemented to ensure adherence to the established processes.  On-going measurement of actual vs. goal KPI’s are performed to identify successes, areas not meeting expectation, and allow for continuous improvement.


Increased Productivity


Continuous improvement through process feedback


Minimize waste and cost overages


Accelerate growth through standardization

What Our Clients Say:

Darlene Purdy

Managing Director

WBA consultants did an amazing job! A real pleasure to work with dedicated and passionate professionals who demonstrate superior customer service.

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We immediately saw the benefit of the platform for our team and the entire company. WBA eased my compliance and training concerns with a cutting-edge platform that truly is the full-package. Refreshing to work with and I would recommend their services and products to all colleagues and associates.

Nancy Price, Esq.

CEO, MO Retail Products Group

The members of the Ervinas team have an incredible ability for making the complex seem simple. They understood my organization’s needs and brought innovative, relevant solutions to enable us to operate in a heavily regulated market.

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Their online platform makes complying with regulatory related requirements very manageable, and their assistance enabled us to establish systems, processes and a training platform designed to make our operations run efficiently. Ervinas was with us through the application process to help us be awarded four licenses in in a highly competitive, if not the most competitive, market in the country. They have been with us through the Approval to Operate phase and now compliance. They are a pleasure to work with and always deliver at an exceptionally high level. I highly recommend the Ervinas team because they bring great value to my enterprise.